Last Updated Date: February 1, 2016
You acknowledge and agree that, by accessing or using the CareZone Services, or by downloading, uploading or posting any content from or on the Site or through the CareZone Services, you are indicating that you have read, and that you understand and agree to be bound by, these Terms, whether or not you have registered via the Site. If you do not agree to these Terms, then you have no right to access or use the Site or CareZone Services.
NO MEDICAL ADVICE
IF YOU ARE HAVING A MEDICAL EMERGENCY, DIAL 911 IMMEDIATELY.
When you register with us for access to the CareZone Services and successfully complete the account registration process you will become a “Member” of the CareZone Service. As a Member, you will have the opportunity to create one or more care profiles (“Profiles”) and to add information, data, and images to your Profile(s) (“Profile Content”). A Profile may relate to you or it may relate to your child, parent or other loved one. As a Member, you will have the opportunity to invite third-party caregivers (“Caregiver”) to access the Profiles that you create. If you elect to invite a Caregiver to access your Profile(s), that Caregiver will receive an invitation to register with the CareZone Services and will need to complete the account registration process to become a Member. In addition, any Caregiver that you invite to access your Profile(s) will have full access to all Profile Content within your Profile(s) as well as the ability to add, delete, distribute, download and edit the same. Because of the sensitive and private nature of your healthcare and the healthcare of those loved ones on whose behalf you may be creating a Profile, we recommend that you protect the private and sensitive information contained within your Profile(s) and consider carefully whether to permit any Caregiver to access your Profiles. All Members are responsible for monitoring the Profile Content uploaded or added to their Profiles, whether uploaded by the Member, by a Caregiver or by other third parties.
Please note that you, and not CareZone, are responsible for maintaining and protecting all Profile Content. CareZone will not be liable to you for any loss or corruption of your Profile Content, or for any costs or expenses associated with backing up or restoring any of your Profile Content.
We have a team of dedicated Care Advisors whose job is to support you in whatever way they can. By registering with us to access CareZone’s Services, you agree that CareZone and CareZone’s Care Advisors may contact you to discuss CareZone’s services as well as third party services CareZone may make available to you in connection with your health and wellness. Third party services may include offering health insurance plans, including Medicare Advantage or Medicare Part D health plan options that may be available through licensed insurance brokers, or other services that we may have the opportunity to offer from time to time. You agree that CareZone may contact you about CareZone Services or third party services in various ways including, but not limited to, email, Inbox in the app, telephone, cell phone, and SMS/text messages.
Certain areas of the Site (and your access to or use of certain aspects of the CareZone Services) may have different terms and conditions posted or may require you to agree with and accept additional terms and conditions in order to obtain access to or use of that Site area or CareZone Service. Any additional terms will be made available to you at the time you access that applicable Site area or CareZone Service. If there is a conflict between these Terms and terms and conditions posted for a specific area of the Site or a particular CareZone Services, the latter terms and conditions will take precedence with respect to your use of or access to that area of the Site or particular CareZone Services, as applicable.
CareZone reserves the right, at its sole discretion, to modify, discontinue or terminate the CareZone Services or to modify these Terms, at any time and without prior notice. If we modify these Terms, we will post the modified Terms and alert you to the modified Terms on the Site or otherwise provide you with notice of the modification. We will also update the “Last Updated Date” at the top of these Terms. By continuing to access or use the CareZone Services after we have posted a modification on the Site or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site and CareZone Services.
The Site and CareZone Services are intended solely for persons who are 13 or older. Any access to or use of the CareZone Services by anyone under 13 is expressly prohibited. By accessing or using the CareZone Services you represent and warrant that you are 13 or older.
In order to access the CareZone Services, including to (i) create and manage a Profile and (ii) post any Profile Content through the CareZone Services, you must register to create an account (“Account”) and become a Member. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. CareZone reserves the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete. You will be asked to create a password when you create your Account. CareZone does not have access to your passwords and if you forget your password you will be asked to create a new one. You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Account, whether or not you have authorized such activities or actions. You will immediately notify CareZone if you become aware of any unauthorized use of your Account.
The Site, CareZone Services and the news and other content provided by CareZone through the same, including the trademarks, trade dress and copyrightable text (collectively, the “CareZone Content”), are protected by copyright, trademark, and other laws of the United States and foreign countries and are the proprietary designations of CareZone. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties. You acknowledge and agree that the Site, CareZone Services and CareZone Content, including all associated intellectual property rights, are the exclusive property of CareZone and its licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site, CareZone Services or CareZone Content.
LICENSE GRANTED BY MEMBER
LICENSES GRANTED BY CAREZONE TO CAREZONE CONTENT AND MEMBER CONTENT
Subject to your compliance with the terms and conditions of these Terms, CareZone grants you a limited, non-exclusive, non-transferable license to view, download and print any CareZone Content solely for your personal and non-commercial purposes. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, download, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Site, CareZone Services or CareZone Content, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by CareZone or its licensors, except for the licenses and rights expressly granted in these Terms. Any misuse of the Site, CareZone Services or CareZone Content available via the same may be pursued by CareZone to the fullest extent permitted by law.
In addition, if you are invited as a Caregiver to receive access to one or more Profile(s) by another Member(s) subject to your compliance with the terms and conditions of these Terms, CareZone grants you a limited, non-exclusive, non-transferable license to access and use the Profile Content to which you are granted access by another Member. You have no right to sublicense the license rights granted in this section. Unless otherwise agreed between you and the Member granting you access to such Profile Content, all Profile Content is deemed to be confidential and you may not publicly disclose, display, distribute, transmit, stream, broadcast or otherwise use or exploit any Profile Content for any purpose other than the lawful provision and assistance of the management of the personal health care of the individual to whom the Profile Content relates.
PHARMACY FACILITATION SERVICES
One of the additional CareZone Services that is available to you as a Member is a pharmacy facilitation service (“Pharmacy Assistance”). Access to and use of the Pharmacy Assistance requires a separate registration process with CareZone pursuant to which you will be required to designate CareZone as your agent to request refills to prescriptions and pick up prescriptions from a retail pharmacy on your behalf, in compliance with the Pharmacy Assistance Terms of Service. Our Pharmacy Assistance is currently in beta testing and as a result is currently only available in certain states. Access to the registration for the Pharmacy Assistance CareZone Services is currently only available for the CareZone mobile app portion of the Site.
CareZone, through CareZone Insurance Services, may make insurance policies available to you (“Insurance Assistance”). You are not required to use CareZone for insurance services in order to obtain an account and use the Service. If you choose to use CareZone or the Service to manage any insurance that CareZone Insurance Services is licensed to transact (“Insurance Services”), you agree to (i) designate CareZone Insurance Services as your broker of record or agent of record, (ii) authorize CareZone to communicate such designation as broker or agent of record to any insurance carrier, your prior insurance producer, and any other person or entity CareZone determines should be advised, (iii) work exclusively with CareZone Insurance Services for such Insurance Services unless we have expressly agreed to collaborate with another insurance broker, and (iv) permit CareZone Insurance Services to receive any commission or other form of compensation that any insurance carrier agrees to pay to CareZone Insurance Services in connection with the provision of Insurance Services. If you choose to use CareZone or the Service to manage any insurance that CareZone Insurance Services offers, then you will be our client and CareZone Insurance Services may call you regarding plan business or to provide information regarding health insurance plans, including Medicare Advantage or Medicare Part D plans. If you do not choose to make us your broker of record for Insurance Services, certain functionality related to Insurance Services may not be available. To opt out of the broker of record assignment, simply send a note to CareZone Insurance Services, ATTN. BOR ASSIGNMENT at 3175 17th Street, San Francisco CA 94110.
Insurance Services may not be available in every state.
For clarity, you should not cancel any existing insurance until you have received written confirmation from the insurance company to which you are applying that your new policy is effective.
From time to time, we may present you with offers or promotions we believe to be helpful or relevant, which may be from us at CareZone or they may be from third parties. Certain of these offers may require you to share or enter additional information about you or your loved one. You are responsible for managing the information you choose to share. CareZone is providing the platform through which these services can be coordinated and managed, and although we do our best to select the highest quality third party partners and providers, we are not responsible for the choices you make to share your private information, or the accuracy or quality of such third party services. In that instance the CareZone Services are only a venue for you to access those third party services and CareZone is not a party to, nor are we otherwise involved in any transactions entered into via or facilitated by the CareZone Services. Furthermore, CareZone is not liable or responsible for any dispute that arises between you and any third party.
In addition, CareZone will do its best to enable you to use the CareZone Service as a singular console through which these third party services may be managed, including facilitating the delivery and receipt of communications between you and your healthcare providers, from pharmacies to physician’s offices. We cannot guarantee that we can or will be able to maintain our relationship with any particular third party. We also are not responsible for any of the service levels, availability or quality of any such connections with third parties, and disclaims any responsibility for errors or miscommunication with the same. To the extent providing other services requires actions on your behalf, you consent to appointing CareZone as your agent as reasonably needed to facilitate those services.
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the CareZone Services (“Feedback”). You may submit Feedback by emailing us at firstname.lastname@example.org, or via the Help and Feedback link on the Site. You acknowledge and agree that if you submit any Feedback to us, you hereby grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose without any compensation to you of any kind.
You agree not to do any of the following:
- Impersonate or misrepresent your affiliation with any person or entity;
- Violate any applicable law or regulation;
- Post, upload, publish, submit or transmit any Profile Content that: (i) infringes, misappropriates or violates a third party’s privacy or any rights of publicity, or any patent, copyright, trademark, trade secret, moral rights or other intellectual property rights; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances;
- Use, display, mirror or frame the Site, or any individual element within the CareZone Services or CareZone Content, or CareZone’s name, any CareZone trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without CareZone’s express written consent;
- Access, tamper with, or use restricted areas of the Site, CareZone’s computer systems, or the technical delivery systems of CareZone’s providers;
- Attempt to probe, scan, or test the vulnerability of any CareZone system or network or breach any security or authentication measures;
- Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by CareZone or any of CareZone’s providers or any other third party (including another user) to protect the Site, CareZone Services, CareZone Content or Profile Content;
- Attempt to access or search the Site, CareZone Services or CareZone Content or download CareZone Content or Profile Content from the CareZone Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by CareZone or other generally available third party web browsers;
- Use the CareZone Services or Site to send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
- Use any meta tags or other hidden text or metadata utilizing a CareZone trademark, logo URL or product name without CareZone’s express written consent;
- Use the Site, CareZone Services, CareZone Content or Profile Content for any commercial purpose or the benefit of any third party or in any manner not permitted by these Terms;
- Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Site or CareZone Services to send altered, deceptive or false source-identifying information;
- Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site or CareZone Services;
- Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Site or CareZone Services; or
- Encourage or enable any other individual to do any of the foregoing.
CareZone will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. CareZone may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms.
You acknowledge that CareZone has no obligation to monitor your access to or use of the Site or CareZone Services or to review or edit any Profile Content, but has the right to do so for the purpose of operating the Site and CareZone Services, to ensure your compliance with these Terms, and to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body.
CareZone reserves the right, at any time and without prior notice, to remove or disable access to any Profile Content that CareZone, at its sole discretion, considers to be in violation of these Terms or otherwise harmful to the Site or CareZone Services.
The Site may contain links to third-party websites or resources. You acknowledge and agree that CareZone is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by CareZone of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the content, products, or services on or available from such websites or resources.
NOTIFICATION OF COPYRIGHT INFRINGEMENT
We respect the intellectual property rights of others and expects its users to do the same.It is CareZone’s policy, in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.
In accordance with the Digital Millennium Copyright Act of 1998, the text of which may be found on the U.S. Copyright Office website, CareZone will respond expeditiously to claims of copyright infringement committed using the CareZone website (the “Site”) that are reported to CareZone’s Designated Copyright Agent, identified in the sample notice below.
If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Site by completing the following DMCANotice of Alleged Infringement and delivering it to CareZone’s Designated Copyright Agent. Upon receipt of the Notice as described below, CareZone will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged material from the Site.
- Identify the copyrighted work that you claim has been infringed, or – if multiple copyrighted works are covered by this Notice – you may provide a representative list of the copyrighted works that you claim have been infringed.
- Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.
- Provide your mailing address, telephone number, and, if available, email address.
- Include both of the following statements in the body of the Notice:
- “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”
- “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
- Provide your full legal name and your electronic or physical signature.
Deliver this Notice, with all items completed, to CareZone’s Designated Copyright Agent at email@example.com.
TERMINATION AND ACCOUNT CANCELLATION
If you breach any of these Terms, CareZone will have the right to suspend or disable your Account or terminate these Terms and disable access to your Profiles that those Profiles to which you have been permitted access by other Members, at its sole discretion and without prior notice to you. CareZone reserves the right to revoke your access to and use of the Site and CareZone Services at any time, with or without cause. You may cancel your Account at any time by sending an email to firstname.lastname@example.org .
You warrant and represent to CareZone that your use of the CareZone Services, whether as a Profile-creator or as a Caregiver, is solely for lawful purposes to facilitate the care of the individual that is the subject of the Profile. Neither the CareZone Services, nor the Site, nor any CareZone Content, nor any Profile Content may be used in any instance for any unlawful purpose.
THE SITE, CAREZONE SERVICES AND CAREZONE CONTENT ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, CAREZONE EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. CAREZONE MAKES NO WARRANTY THAT THE SITE, CAREZONE SERVICES OR CAREZONE CONTENT WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. CAREZONE MAKES NO WARRANTY REGARDING THE QUALITY OF ANY SERVICES OR CAREZONE CONTENT AVAILABLE FROM OR OBTAINED THROUGH THE CAREZONE SERVICES OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CAREZONE CONTENT OR PROFILE CONTENT OBTAINED THROUGH THE CAREZONE SERVICES. PROFILE CONTENT IS SUBMITTED SOLELY BY MEMBERS AND CAREZONE HAS NO RESPONSIBILITY OR LIABILITY FOR THE TRUTHFULNESS OR ACCURACY OF THE SAME.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM CAREZONE OR THROUGH THE SITE OR CAREZONE SERVICES, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS CAREZONE, ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, FROM AND AGAINST ANY CLAIMS, LIABILITIES, DAMAGES, LOSSES, AND EXPENSES, INCLUDING, WITHOUT LIMITATION, REASONABLE LEGAL AND ACCOUNTING FEES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH (I) YOUR ACCESS TO OR USE OF THE SITE, CAREZONE SERVICES, ANY CAREZONE CONTENT OR ANY PROFILE CONTENT (WHETHER OR NOT IT IS A PROFILE YOU CREATED OR OTHERWISE), (II) ANY USE OF OUR SITE OR CAREZONE SERVICES FOR ANY UNLAWFUL OR INAPPROPRIATE CONDUCT, OR (III) ANY ACT OR OMISSION BY YOU THAT CONSTITUTES AN ACTUAL OR ALLEGED VIOLATION OF THESE TERMS.
LIMITATION OF LIABILITY
YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SITE AND CAREZONE SERVICE, INCLUDING WITHOUT LIMITATION ANY PHARMACY ASSISTANCE, REMAINS WITH YOU. NEITHER CAREZONE NOR ANY OTHER PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE OR CAREZONE SERVICES (INCLUDING WITHOUT LIMITATION ANY PHARMACY ASSISTANCE) WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SITE OR CAREZONE SERVICES OR THE INABILITY TO USE OR ACCESS A PROFILE OR ANY SPECIFIC PROFILE CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CAREZONE HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
IN NO EVENT WILL CAREZONE’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SITE OR CAREZONE SERVICES (INCLUDING WITHOUT LIMITATION ANY PHARMACY ASSISTANCE) EXCEED THE AMOUNTS YOU HAVE PAID TO CAREZONE FOR USE OF THE SAME, IF YOU HAVE MADE ANY PAYMENTS TO CAREZONE FOR USE OF THE SAME OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN CAREZONE AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
CONTROLLING LAW AND JURISDICTION
These Terms and any action related thereto will be governed by the laws of the State of California without regard to its conflict of laws provisions. The exclusive jurisdiction and venue of any action to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights, as contemplated below in “Dispute Resolution” will be the state and federal courts located in the Northern District of California and each of the parties hereto waives any objection to jurisdiction and venue in such courts.
These Terms constitute the entire and exclusive understanding and agreement between CareZone and you regarding the Site and CareZone Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements between CareZone and you regarding the Site and CareZone Services. In the event that you have elected to access restricted portions of the Site or use additional CareZone Services, which are subject to additional terms and conditions (including without limitation the Pharmacy Assistance), any additional terms and conditions applicable to that portion of the Site or additional CareZone Service are expressly included within these Terms as well.
You may not assign or transfer these Terms, by operation of law or otherwise, without CareZone’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. CareZone may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by CareZone: (i) via email (in each case to the address that you provide); or (ii) by posting to the Site. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
You and CareZone agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the CareZone Services (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. You acknowledge and agree that you and CareZone are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and CareZone otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these Terms.
Arbitration Rules and Governing Law. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this “Dispute Resolution” section. (The AAA Rules are available from their web site or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section.
Arbitration Process. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration and a separate form for California residents.) The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.
Arbitration Location and Procedure. Unless you and CareZone otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and CareZone submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
Arbitrator’s Decision. The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law. CareZone will not seek, and hereby waives all rights it may have under applicable law to recover, attorneys’ fees and expenses if it prevails in arbitration.
Fees. Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $75,000, CareZone will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).
Changes. Notwithstanding the provisions of the “Modification” section above, if CareZone changes this “Dispute Resolution” section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email to email@example.com) within 30 days of the date such change became effective, as indicated in the “Last Updated Date” above or in the date of CareZone’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and CareZone in accordance with the provisions of this “Dispute Resolution” section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).
The failure of CareZone to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of CareZone. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
If you have any questions about these Terms, please contact CareZone at firstname.lastname@example.org